Frequently Asked Questions (FAQs)

Q: What services does Neon Property Services offer?

We provide tailored property management solutions for leaseholders, landlords, and investors across London and Essex. Our core services include:

• Right to Manage (RTM) support and takeover management

• Residential block management

• Lettings and full landlord property management

• Off-market landlord-to-landlord sales

• Investor buyer sourcing through Neon Buyer Match™

• Referral rewards program

Q: Where do you operate?

Neon Properties London proudly serves landlords and property owners across: East London, North& South East London, and Essex. Our expertise spans key areas includingCanaryWharf,Stratford,Hackney,Walthamstow,Ilford,Romford,Tottenham,Enfield, and beyond. We have also recently expanded our services to Harlow and Hertfordshire, bringing our professional property management expertise to a wider range of clients.

Q: What is RTM (Right to Manage), and how can Neon help?

RTM gives leaseholders the legal right to take over management of their building without buying the freehold. Neon’s RTM Freedom Plan™ guides you through every stage — from forming your RTM company to full takeover and professional block management.

Q: Do I need the freeholder’s permission to go RTM?

No. RTM is a statutory right under the Commonhold and Leasehold Reform Act 2002. You do not need consent from the freeholder, as long as your building meets eligibility criteria.

Q: What’s included in your block management service?

• Service charge budgeting and collection

• Contractor management and repairs

• Compliance checks (fire, safety, H&S)

• Leaseholder communication and updates

• Company secretary support (if required)

Q: Do you manage tenanted properties?

Yes — our Neon ProManage™ service covers fully managed landlord solutions, including:

• Rent collection

• Compliance tracking (gas, EPC, EICR)

• Maintenance and repairs

• Tenant communication

• Legal notices and dispute resolution

Q: I want to sell but keep my tenant in place — can Neon help?

Absolutely. Our Neon Exit Direct™ service connects you with pre-qualified investor buyers, allowing you to sell off-market with no void, no agent fees, and continued rent until completion.

Q: What is Neon Buyer Match™?

It’s our off-market buyer network for landlords and investors. We match rental-ready properties with serious buyers seeking income from Day 1. Every deal includes built-in property management.

Q: Do you offer referral rewards?

Yes! Through Neon Referral Rewards™, we pay generous rewards for introductions that lead to successful new clients — whether for block management, landlord services, sales or buyer matching.

Q: Who can refer someone?

Anyone — leaseholders, landlords, professionals, or past clients. There’s no limit to how many referrals you can send or how much you can earn.

Q: What’s included in Neon’s property management service?

Neon ProManage™ is a full-service property management solution for landlords. We handle:

• Rent collection and arrears chasing

• Maintenance coordination with vetted contractors

• 24/7 emergency repairs handling

• Legal compliance (gas safety, EICR, EPC, smoke/CO alarms)

• Tenant communication and dispute handling

• End-of-tenancy inspections and deposit management

• Monthly statements and annual income summaries

Q: What makes Neon different from other managing agents?

We are proactive, transparent, and genuinely responsive. Unlike many high-volume agents, we:

• Provide real-time updates and digital compliance tracking

• Work with a select portfolio for quality over quantity

• Offer direct access to your dedicated manager — no generic helpdesk

• Keep you informed — not in the dark

Q: Do you manage HMOs or multi-unit buildings?

Yes. We manage:

• Single lets

• HMOs (licensed and non-licensed)

• Multi-unit freeholds

• Leasehold flats under RTM or freeholder instruction

Q: Do you handle compliance deadlines like gas certs and EICRs?

Yes — we maintain a compliance calendar for each property and:

• Track certificate expiry dates

• Book inspections with qualified contractors

• Share digital records with landlords and tenants

• Alert you if action is needed

Q: Can you protect the deposit and handle prescribed information?

Absolutely. We use an approved government scheme (usually DPS) and serve tenants with all required documentation within legal timeframes.

Q: What if my property isn’t compliant when I sign up?

We’ll carry out an onboarding audit and flag any issues (e.g. expired certs, missing smoke alarms). We'll then help you fix these promptly — often within a week.

Q: Do you handle all tenant queries and issues?

Yes. We’re the tenant’s main point of contact — from maintenance requests to tenancy renewals. You stay informed, but we handle the day-to-day communication and problem-solving.

Q: What if there’s a maintenance emergency?

We offer 24/7 emergency contractor access for critical issues (e.g. water leaks, lockouts, heating failures). For urgent works under an agreed limit (e.g. £250), we proceed without delay.

Q: Do I get to approve repair costs?

Yes — we agree a spend threshold with you. Any non-emergency work above that amount will be discussed and approved in advance.

Q: Can I use my own contractors?

Yes. If you have preferred tradespeople, we’re happy to work with them — or you can use our vetted network with fixed pricing and fast response.

Q: How much does full property management cost?

Our standard fee is competitive and tailored based on the property type and location. We offer different packages to suit your needs. Contact us to for more details. 

Q: Do you offer rent guarantee insurance?

Yes — we can arrange rent protection cover for qualifying tenants. This includes legal expenses and rent payments during eviction processes (subject to policy terms).

Q: How quickly can you take over from my current agent?

We can onboard properties in as little as 48 hours. If you’re switching from another agent, we handle the transition and paperwork — including contacting tenants and transferring keys/docs.

Q: Do you manage portfolios or just single properties?

Both. Whether you have one flat or a multi-property portfolio, we’ll tailor our service to your needs — and scale with you as your investments grow.

Still Have Questions? We’re Here to Help.

At Neon Property Services, we know that trusting someone with your property — or your block — is a big decision. That’s why we prioritise clarity, accountability, and support at every stage. If your question wasn’t covered here, don’t hesitate to get in touch. We’re always happy to talk through your needs, offer honest advice, and show you how we do things differently.