If you're a landlord, RTM director, or leaseholder, you’ve probably asked yourself:
"What exactly should my managing agent be doing — and are they actually doing it?"
It’s a fair question. Many agents hide behind jargon or silence, and over time, it becomes hard to know whether your property is being actively managed… or just ticking over.
Let’s clear that up.
đź“‹ The Core Responsibilities of a Good Property Manager
Here’s what a proactive, responsible agent should be doing as standard:
1. Collecting Rent and Managing Arrears
Rent should be collected consistently, with arrears chased promptly and professionally — without putting tenant relationships at risk.
2. Coordinating Repairs & Maintenance
This includes both emergency issues and ongoing preventative work. A good manager inspects, tracks, and resolves issues before they escalate.
3. Contractor Oversight
You should never be charged mystery fees. The manager should source reputable, cost-effective contractors — and ensure the work gets done properly.
4. Financial Reporting
Monthly or quarterly breakdowns should show exactly what’s been collected, spent, and allocated. No vague spreadsheets. No “we’ll check and get back to you.”
5. Compliance Management
From EICRs and Gas Safety Certs to HMO licensing and fire regs — it’s your manager’s job to keep your property safe and compliant.
🤔 Are They Actually Doing All This?
Ask yourself:
- Are issues resolved quickly?
- Do I get regular updates or only when I chase?
- Are charges clearly explained and approved?
- Do I trust them to deal with tenants fairly?
If the answer is “not really”… you might be paying for more stress, not less.
🚀 How Neon Does It Differently
At Neon Property Services, we’ve built a management system that works:
âś… Fast response times
âś… Monthly digital reports
âś… Compliance tracking
âś… Transparent contractor costs
âś… Friendly, hands-on support
We manage every property as if we own it — and it shows.
👉 Book a Free Management Consultation
👉 Learn more about Neon ProManage™
